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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing BlackScope LLC for your apparel needs. Our Shipping Policy outlines the terms and conditions regarding the shipment of your orders. We strive to provide a seamless and reliable shipping experience to ensure your satisfaction.

  1. Order Processing:

    • Orders are typically processed and dispatched within 5 business days after payment confirmation, excluding weekends and holidays.

    • You will receive a confirmation email with your order details and tracking information once your package has been shipped.

  2. Shipping Methods and Times:

    • We offer several shipping options depending on your location and preferences, including standard, expedited, and express delivery.

    • Shipping times vary based on the selected shipping method and destination. Estimated delivery times will be provided at checkout.

    • Please note that unforeseen circumstances such as inclement weather, natural disasters, or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.

  3. Shipping Costs:

    • Shipping costs are calculated based on the total weight of your order, shipping method selected, and destination address.

    • You can view the shipping costs for your order during the checkout process before finalizing your purchase.

  4. International Shipping:

    • We offer international shipping to select countries. Additional shipping fees and import duties may apply, which are the responsibility of the recipient.

    • Please be aware of your country's customs regulations and any potential import restrictions or taxes that may apply to your order. We are not responsible for any delays or additional charges incurred during customs clearance.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

    • You can track your package online through our website or the designated carrier's website using the provided tracking number.

  6. Delivery Issues:

    • In the event of a delivery issue such as lost, stolen, or damaged packages, please contact our customer service team immediately for assistance.

    • We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner or provide a suitable resolution.

  7. Address Accuracy:

    • Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries.

    • We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

  8. Order Modifications and Cancellations:

    • Once an order has been placed, modifications or cancellations may be accommodated if requested before the order is processed for shipment. Please contact us as soon as possible if you need to make any changes to your order.

  9. Holiday Shipping:

    • During peak seasons or holidays, shipping times may be extended due to increased order volume and carrier limitations. We recommend placing orders in advance to ensure timely delivery.

  10. Contact Us:

    • If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team at blackscopeapparel@gmail.com

 

By placing an order with BlackScope LLC, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your business and are committed to providing you with exceptional service every step of the way.

​​RETURN & EXCHANGE POLICY​

Thank you for shopping with BlackScope LLC. We want you to be completely satisfied with your purchase, and we understand that sometimes items may need to be returned or exchanged. Our Return and Exchange Policy is designed to make the process as simple and convenient as possible.

  1. Eligibility:

    • To be eligible for a return or exchange, items must be in their original condition, unworn, unwashed, and with all tags attached.

    • Returns or exchanges are accepted within 5 days from the date of delivery for eligible items. After this period, we may not be able to process your request.

  2. Return Process:

    • To initiate a return, please contact our customer service team at blackscopeapparel@gmail.com to request a Return Authorization (RA) number.

    • Please include your order number, the item(s) you wish to return, and the reason for the return in your request.

    • Once your return request is approved, you will receive an RA number along with instructions on how to return the item(s).

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

    • We recommend using a trackable shipping method and retaining proof of postage for your return package. We are not responsible for items lost or damaged during return shipping.

  4. Refund Process:

    • Upon receipt and inspection of the returned item(s), we will process your refund to the original payment method used for the purchase.

    • Please allow 5 business days for the refund to be reflected in your account, depending on your financial institution's processing time.

  5. Exchange Process:

    • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.

    • Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit may be offered as an alternative.

  6. Non-Returnable Items:

    • Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items include but are not limited to:

      • Undergarments, swimwear, and intimate apparel

      • Personalized or customized items

      • Items marked as final sale or clearance

  7. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt for assistance.

    • We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

  8. Holiday Returns:

    • Extended return periods may apply during the holiday season. Please refer to our website or contact customer service for holiday-specific return policies.

  9. Contact Us:

    • If you have any questions, concerns, or need further assistance with your return or exchange, please reach out to our customer service team at blackscopeapparel@gmail.com.

By making a purchase with BlackScope LLC, you agree to adhere to the terms and conditions outlined in this Return and Exchange Policy. We value your satisfaction and aim to provide a positive shopping experience for all our customers.

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